These days, a small business's reputation is everything.
A good reputation can attract new customers and help you keep the ones you have. It can also lead to improved relationships with employees, vendors and others. Conversely, a bad reputation can drive customers and business partners away. It can make it harder to attract top talent and secure funding.
When small business owners think about reputation management, they often think of managing reviews, responding to reviews and monitoring their reputation. And while all of these things are essential for effective reputation management, they are only part of the story.
Customer service also plays a key role in reputation management. In this article, we'll explore some of the basics of providing excellent customer service in your small business.